How Do International Courier Services Work?

International courier services are used by businesses and individuals requiring the transportation of packages across country borders. The processes followed by international couriers adhere to a series of procedures which ensure goods are delivered both securely and efficiently. Read on to find out more about how international courier services work.

Booking and pick-up

When an individual or business needs to send a shipment, they can book online, over the phone, or in person. Once the booking is confirmed, a courier in Chelmsford will pick up the package either from the customer or a drop-off point.

Document management

Documentation needs to be managed very carefully, as it can include vital information about the shipment, including its contents, its value and its destination. Couriers are required to handle paperwork meticulously to ensure full compliance with international shipping regulations.

Sorting and processing

Once a package has been collected, the package is normally taken to a sorting facility. The package is processed at this facility, and the customs documentation is checked. Packages are then sorted based on their destination country.

Customs clearance

Before a package can leave the country it originates from, it must go through an export customs clearance process. It also needs to clear customs when it arrives in the destination country. This involves inspection of the package and verification of documentation.


International courier services can use various modes of transport to move packages between countries, for example, aeroplanes, ships and trucks. The choice of transport used can depend on the destination and the urgency of the delivery.


Most international courier services offer tracking for packages. This allows customers to monitor the progress of their shipment online. Tracking systems can provide updates on the package’s location and estimated delivery time, keeping customers in the loop at all times.

Local handling

Once the package arrives in the destination country and clears customs, it is handed over to the local delivery network. This network is responsible for the final leg of the journey and ensuring the package is delivered to the recipient’s address. The package is delivered to the recipient’s doorstep or a designated pick-up point. Some couriers may ask for a signature upon delivery for added security.

Customer support

International courier services offer customer support to handle queries, disputes, or problems that may arise during shipping. They can resolve delivery issues and handle claims for lost or damaged items. Encourage customer support staff to ask for feedback from customers, allowing the courier service to continuously improve its operations.

The efficiency of international courier services relies on a seamless blend of logistics, transportation networks, customs regulations and technology to ensure packages are delivered to customers safely and on time. If a recipient is not available, a courier may either leave the package in a secure location or try delivery again later.

If you need to find an international courier in Chelmsford, contact Atlas Courier Express on 0333 370 2000 or send an email to